New Account Origination
Streamline Customer Onboarding
Simplify customer onboarding for your financial services and products, helping you onboard clients faster while cutting down on manual efforts.
Get your onboarding process running in just 30 days.
Are Your Onboarding Practices Falling Behind?
The ways customers engage with financial services has changed drastically. If your onboarding process hasn't evolved, you’re likely delivering an outdated experience.
Too many companies rely on traditional onboarding processes that can take over 10 minutes to complete. This leads to customer frustration and often results in abandoned forms.
Transformd modernises onboarding, offering a seamless and intuitive process. We capture key client data in less time, boost your lead conversion rates, and improve data security. Transform your client onboarding experience with ease.
Streamline Customer Onboarding
Transformd helps you reduce onboarding friction, scale your client acquisition efforts, and improve security, all while speeding up the entire process.
Faster Implementation
Our platform integrates into your existing systems and is ready to onboard customers in less than 30 days, letting you modernise your processes without disrupting current operations.
More Customers
Increase the number of clients onboarded without increasing your team size. Transformd’s solution ensures smooth and rapid client intake.
Advanced Security
We prioritise security and compliance, giving you peace of mind that client data is managed with the highest standards of protection.
Grow Your Customer Base
First Impressions Matter
Boost your member numbers with a streamlined application process designed to convert.
Today's customer expects ease and simplicity. Learning from over a million customer interactions every year we have reinvented the client journey,
With our user-friendly interface and optimised client journey, you will increase lead volumes and improve lead quality. You will build brand loyalty and improve conversion rates by engaging customers early and keeping them motivated through each stage of the application process, from initial contact to final approval.
Detailed Benefits
- More New accounts
- Our user experience design ensures more leads due to a simple interface and quick indicative approval.
- Capture intent early and provide a positive experience to encourage full application completion.
- Improve Lead Quality
- Qualify intent early, resulting in higher-quality leads.
- Provide a positive experience that ends with quick indicative approval, encouraging customers to complete the full application.
- Boost Conversion Rates
- Move IDV and document collection to post-pre-approval, increasing the likelihood of completion.
- Use lead nurturing queues to contact priority prospects first.
- Save customers time and frustration during the application process, encouraging them to complete the form.
- Provide personal and contextual experiences so customers never feel like a number.
Automated Processing
Speed up loan processing with optimised data handling and integrated decisioning, AML / KYC, credit checks and more.
Traditional loan processing is slow and manual. Our platform solves these problems!
With Transformd, you will streamline your loan processing with faster data collection, enrichment, and sharing. Our platform integrates seamlessly with your existing systems, which will reduce the need for manual work and speed up decision-making.
Detailed Benefits
- Faster Journey
- Collect all details in under six minutes, improving conversion and taking the customer out of the market.
- Reduce the time to sign a loan, minimising the risk of losing customers and incurring additional costs.
- Better Data
- High data quality enables more automation opportunities and provides seamless system integration or uploads.
- Every single keystroke in an application is recorded, ensuring no data is lost if a customer stops mid-application.
- Easily identify and optimise application sticking points to enhance conversion.
- Streamlined Processing
- Boost processing speed with automated insights and anomaly detection.
- Custom workflows enable efficient application processing tailored to each team's needs (sales, fin crime, finance, settlements).
Improve Security & Compliance
Stay ahead with bank-grade security and the ability to easily make regulatory updates.
Our platform enables you to keep pace with the continually changing landscape of security, risk, and compliance, saving you valuable time and money.
Rest easy knowing you will stay secure and compliant with our platform’s bank-grade security practices, including end-to-end encryption and continuous vulnerability scanning. With our advanced tools and built-in security, you will easily manage regulatory changes and ensure data protection.
Detailed Benefits
- Best Practices
- Built to meet bank-grade security standards, including OWASP, end-to-end encryption, and DDoS protection.
- Adheres to the OWASP software assurance maturity model, continuous vulnerability scanning, and penetration testing.
- Risk Mitigation
- Automated fraud detection, quick data recovery (RTO and RPO of 4 hours), and intrusion detection. Scales automatically to cope with spikes in traffic.
- Advanced data management tools ensure secure data transfer throughout your digital ecosystem.
- Compliance
- Meet governance, compliance, and regulatory requirements with ease.
- ISO27001 certified and meets the principle of least privilege (PoLP).
- Classify data and apply appropriate rules to protect PII.
Seamless Integration
Save time, money and easily connect to all your required systems, with our prebuilt and custom integrations.
Easily connect your existing systems with our extensive library of pre-built integrations. If we don't already have a pre-built integration, Transformd's flexible architecture allows us to seamlessly connect to any system you use…quickly!
This ensures your team works more efficiently, reducing manual data transfers, saving time, and minimising errors. As your systems evolve, we’ll adapt alongside them, maintaining compatibility and enhancing your overall loan processing and customer journey.
Detailed Benefits
- Extensive Pre-Built Integrations
- Connect to a wide array of systems out of the box, minimizing setup time.
- Flexible Connectivity
- Even if we don't have a pre-built integration, our platform can easily connect to any system, ensuring continuity in your operations.
- Efficiency Boost
- By integrating with your existing systems, we eliminate the need for manual data transfers, freeing up staff time and reducing errors.
- Future-Proof
- As your systems evolve, our platform evolves with you, ensuring ongoing compatibility and enhanced functionality.
A true white label solution
We offer a true white-label product with full brand customisation.
Finally, a platform that can meet every requirement of your brand guidelines.
A true white-label solution that is completely invisible to your customers. Manage multiple brands with one backend system, ensuring consistency and efficiency across all your customer-facing platforms.
- Our system is completely invisible to your customer, ensuring all colours, fonts, spacing, tone of voice, and design requirements are met.
- Manage one backend system and apply it to multiple customer-facing brands, ensuring a consistent and invisible experience for your customers.
Empower Your Staff
Equip your team with automation and tools to process loans efficiently and effectively.
Our technology means your business will process more loans without the need for more staff.
You will empower your team with tailored application queues and consolidated information displays that reduce noise and speed up decision-making. Automated insights and custom workflows mean enhanced efficiency and improved staff satisfaction – staff become more efficient and less stressed.
- Empower Staff
- Tailored application queues for each team (sales, fin crime, finance, settlements) enable prioritisation of high-value applications.
- Customisable workflows and bespoke views for different team roles.
- Speed Up Decision Making
- Consolidated information displays remove noise and speed up decision-making.
- Automated insights and anomaly detection improve business analysis and application validity.
Rapid Implementation
Go live in just a few short weeks with minimal IT support, on a platform built for you industry.
Our platform is built for your industry.
Get started quickly with a platform built for your industry. Customise your journeys, complete testing, and go live in just a few short weeks without the need for extensive IT support.
Our Process
01. Choose Your Journeys: Home Loan, Personal Loan, Credit Card, Account Opening.
02. Tailor Your Journeys: Less than 2 weeks to customise question sets, risk appetite, staff workflows, communications, and compliance tweaks.
03. Testing and Go Live: Complete our testing process in 1 week to ensure accuracy and quality, then go live in a single day.
04. Post-live Support: 1 month of hyper support for troubleshooting.
Continuous Optimisation
Continuously improve your customer journeys with detailed analytics and no-code updates.
Our solution can be optimised and changed to meet customer expectations and demands.
With detailed analytics, actionable recommendations, and easy A/B testing, you will continuously improve your customer journeys. Our no-code platform allows for quick updates and seamless integration with third-party marketing analytics tools.
- Detailed Analytics
- Identify friction points using detailed analytics and optimise customer journeys incrementally.
- Recommendations
- Receive actionable recommendations to improve customer and staff experiences and boost conversion rates.
- A/B Testing
- Experimentation made easy with the ability to run A/B tests on all your journeys.
- Integration
- Seamless integration with 3rd party marketing analytics platforms for deeper insights and improved performance.
- No-code Platform
- Make changes and publish them to your end users in minutes without requiring IT support.
Achieve Quick ROI
Experience a return on investment within months.
Our platform is guaranteed to enhance lead generation and processing efficiency, ensuring that your investment delivers tangible results quickly.
Find out how your organisation can realise meaningful ROI within 6 months.
Integrated with all tools you already know and love
Designed for Efficiency Across Teams
IT teams
Integrating Transformd into your loan process couldn’t be easier. With just five lines of code, your team can embed sophisticated loan forms, ensuring smooth data flow.
Need more? Our SDK provides endless customisation, letting IT teams tailor the platform to specific requirements while reducing overall integration time.
Product & Marketing teams
Conduct A/B tests to ensure your loan flows convert without needing direct IT support, making sure you extract maximum value from your marketing spend.
Transformd empowers Product and Marketing teams to ensure every element of the data capture forms aligns perfectly with your brand identity. From voice, colours, and fonts to finer details like border radius and line height.
Risk & Compliance teams
For Risk and Compliance teams, Transformd offers a collaborative platform where you can directly mark up content and engage seamlessly with Product and Marketing teams.
This integrated approach ensures that all changes comply with regulatory requirements and align with corporate governance standards, enhancing oversight and reducing the risk of compliance breaches.
Frequently Asked Questions
What makes Transformd different from other digital transformation platforms?
Transformd is uniquely designed to cater to the specific needs of financial institutions like credit unions and mutual banks. Our platform offers rapid deployment capabilities, extensive customisation options, and seamless integrations with critical financial services such as ID verification and credit scoring, all aimed at enhancing both staff efficiency and customer experience.
What level of customisation does Transformd offer?
Transformd offers extensive customisation capabilities that allow you to align the platform with your brand's visual and operational standards. From adjusting form elements like colors and fonts to fine-tuning workflows and data fields, you can tailor every aspect to meet your specific requirements.
Can Transformd integrate with our existing systems?
Absolutely. Transformd is designed to integrate seamlessly with a wide range of systems and platforms you already use. In addition to the we can implement custom integration as needed.
How does Transformd handle data security and compliance?
Data security and compliance are paramount at Transformd. We adhere to ISO 27001 standards and implement robust encryption practices. Our platform is built to ensure that all data handling meets the stringent regulatory requirements typical for financial institutions, giving you peace of mind regarding your data's safety and compliance.
What kind of support does Transformd offer during the migration process?
Transformd provides comprehensive support throughout the migration process. Our team of experts works closely with your IT, Product, Marketing, Risk and compliance teams to ensure a smooth transition. We offer training, troubleshooting, and continuous support post-migration to address any concerns that may arise.
How does Transformd enhance the decision-making process for loans and other services?
Transformd features a central information hub that aggregates all decision points, making it easier for staff to prioritise and make informed decisions quickly. Our queues system helps streamline operations, reduce decision-making time, and improve overall service delivery efficiency.
