Australian Credit Data (ACD) provides credit corrections services to assist both credit providers and consumers achieve better lending outcomes.
ACD provides its corrections results to credit bureaus such as Equifax, who provide credit reports to consumers and business customers.
Customers apply to have their credit ratings corrected using a platform managed by Australian Credit Data (ACD).
The existing process was slow, required multiple forms be completed and had very few integrations with other digital platforms.
The system was expensive to run and required a coder to make changes which was slow and inefficient.
ACD engaged Transformd to build a modernised and smart credit correction customer experience.
Essential to the success of this solution was that it securely manage sensitive customer data, offer a singular data entry process for customers and integrate seamlessly with third party systems.
Transformd delivered a multi party/tenant cloud based platform which not only met these key deliverables but also elevated the process to a premium customer experience.
“The new platform has been running for a couple of years and processes over 100,000 transactions per year.
Changes to the platform are made using simple drag and drop functionality and ACD can monitor its overall performance using a dashboard.
Transformd was able to integrate with the Equifax PAS customer management system and is planning to further integrate with Salesforce.
The ACD and Transformed collaboration has been very successful and the teams continue to work together to further optimise data management, integrations and data pre-population.”
Using Transformd to update our home loan forms was a game-changer for us at Police Bank. We saw a 500% increase in engagement and a 900% surge in qualified leads.
Working with Transformd was seamless, with their platform allowing for quick iterations and near real-time optimisations.
The detailed dashboard also greatly enhanced our ability to manage and prioritise our leads effectively.
When we needed to migrate our application forms for Personal Loans, Credit Cards, and Account Openings, Transformd not only made the transition seamless but also elevated our user experience significantly.
Their team provided exceptional support every step of the way, making a potentially challenging process smooth and straightforward.
The future of our bank is digital, with plans underway to use new digital technologies and drive automation. We are partnering with Transformd to create this future.
BankVic faced a tight deadline of four weeks to migrate numerous forms from our previous vendor to Transformd. Thanks to the exceptional support and expertise from the Transformd team, not only did we meet our deadline, but we did so with ease. Their efficient process and hands-on assistance were invaluable.
Transformd undertook a detailed process of understanding customer needs and business objectives.
In collaboration with ACD, Transformd developed a system that:
