Enriching banking platforms through digital transformation
Developing and maintaining exceptional levels of customer experience is the differentiator that consistently keeps leading banking institutions one step ahead of their competitors.
Why does your organisation need Smart Forms?
Virtually every business that has an online presence uses a type of digital form, whether it’s a contact form or a lead generation form, newsletter subscription form, you name it. All of these are great, basic ways to interact with your digital visitors. But think about it, these forms have been around for decades. Digital tools have come a long way since, and they have become smarter. How come your forms haven’t? Don’t you think your forms could be doing more for your business?
Best practices for Digital Forms that actually convert
A form on your website may be a digital interaction, but the principles are no different to real-world customer service. You want to make sure to leave a great first impression and you only have a couple of seconds to do it well. After all, almost 70% of site visitors will abandon your form forever if they encounter any complications (according to WPForms).
Easiest way to accelerate the digitisation of banking application forms
The adoption of digital smart forms is critical to the success of financial services, particularly this year. 2020 was the year of ensuring business continuity, but in 2021 you must look to improve ways to drive membership and revenue through your digital customer experience. In EY’s last year’s research, it was found that “as technology has developed, there has been a rise in customer expectations of banking, [...] FinTechs have shown what is possible and that all banks need a digital plan. For those who are skeptical, since the lockdown we have seen a 72% rise in the use of fintech apps”.